This organizer is cheaply made, it's all low quality particle board and laminate, but you couldn't expect much more for 50 bucks. It isn't really sturdy either, it wiggles really easily if you push it a little bit, I guess that's why it has this strap to drill it to the wall (but of course I'm not making any holes to my walls because of this organizer). Once you put all you're stuff in it, it gets sturdier though but could still be an issue. I was planing to use it as a TV stand for my 51" plasma but it didn't give me enough confidence so I'm just putting small things on it.
I do have to say it looks very nice and you can get creative with the storage cubes and other things. It's very minimalist and can fit any room design.
Shipping was really fast, it took like 3 days after purchase to get here, which was nice, and it was well packed, but unfortunately there's so many pieces and one of the larger ones has a hole on it, I wasn't actually pleased when I saw it but when I looked at the assembly instructions there's a big note on the first page with a phone number to call for broken parts, so I called them and they were very nice, just asked for the model, part number and my address (not even the order number or where I had purchased it) and send the replacement part. They didn't gave me a tracking number but I waited one more week and got the replacement part only to find out if was worst than the first one with all corners in really bad shape (despite of the triple bubble covering), so I ended up waiting an additional week to use the same damaged part I got at first. I guess if I call they would kindly send another replacement part but this seems more like a permanent issue for this product, it can get damaged very well and I don't expect it to last long.
All this being said, I think it's ok for the money and the customer service is awesome but definitely not an outstanding product.